1. Midlands Dancefloors is part of Premier Beats Entertainment.
Midlands Dance Floors is brand working under the same business. Any payments made online you may notice it shows Premier Beats Entertainment, don’t worry this is still us.

2. Holding Dates
Midlands Dance Floors does not hold any dates until the required full deposit is paid. Once deposit has been paid your booking date is confirmed.

3. Violence & Abuse towards DJ and staff members
Midlands Dance Floors takes violence & abuse towards Staff very serious. If any violence & abuse is made during the date from you the booker or guests, Midlands Dance Floors has the right to call 999(the police) to the venue and also Midlands Dance Floors has the right to leave the venue with all equipment. No refund will be made if this happens.

4. Damage or stolen goods
In the event of any damage caused by your guests to equipment or materials provided by Midlands Dance Floors, the booker shall be liable to pay in full for the repair or replacement cost of equipment and the hire of necessary equipment or materials during repair work until carried out.

5. Booker Accidentally hired another Dance Floor
If Midlands Dance Floors arrives to booked venue for your event and you the booker accidentally has hired another Dance Floor no refund will be given. If CASH payment has been arranged this must to paid even if Midlands Dance Floors is not to install.

6. Blacklisted Venues
Midlands Dance Floors has the right to cancel a booking if we have worked in your booked venue in the past and staff members of the venue have given us violence or abuse during working. These will be blacklisted.

7. Venue Conditions & Limitations
If Premier Beats Entertainment arrives at a venue you the booker has booked and is not suitable for installing equipment we can refuse to setup and no refund of full balance will be given.

8. Venue Access

8.1 Safe Access
Midlands Dance Floors requires safe access to the building while loading equipment into the venue. If we feel the access is unsafe we can refuse setup and no refund will be made.

8.2 Upstairs
If any equipment with our services must be taken into a venue that is raised or above ground with floor any steps, stairs or ramps, we charge for this service. We charge a min of £25 per service to go up steps or stairs, or ramps to any venue or building that is raised or above ground floor. An upstairs charge will be in your quotation or may be added at a later date after a venue inspection. If you fail to inform Midlands Dance Floors that your booked venue or building is raised or above ground floor you will be charged £50-£100 per service depending on the circumstances of loading in. This must be to paid to us on the same date as your event, we can take payments cash or via credit or debit card. This must be paid before we unload the equipment.

8.3 Lift Access
If your booking has agreed to use a lift in your booked venue to load the equipment upstairs we may not charge you an upstairs cost depending on the type of load in. If your venues lift has broken down and we have to carry the equipment up the stairs you will then be charged per service. If the lift has broken down to also find the load in via stairs is extremely bad, very long and a health and safety issue we will refuse to take equipment upstairs, we also wont allow guests or the booker to carry the equipment upstairs as we will not take responsibility for any injury, on-top of this we will be left to carry it back down after event. If the venues lift has broken down and we refuse to carry the equipment up the stairs, we will take no responsibility and no refund will be given.

9. Cancellations

9.1 Full Balance not paid
Your full balance must be paid 21 days before your event, if no payment is made Midlands Dance Floors has the right to cancel your event.

9.3 Are my payments I have made refundable if I cancel my event
-Your requested deposit you paid when booking Midlands Dance Floors, unfortunately this will not be refundable. Your deposit is used for admin work such as writing up confirmation letters, holding and securing your date, & time spent communicating and working with you the client.

– If you cancel within the 21 days but before 14 days of event date you are eligible for 50% refund for remaining balance after deposit payment. Please note if you have held a client meeting £25 will be deducted off your refund per meeting.

– If you cancel within 14 days of your event no refund will be made. 

10. Timings
Timings are very strict and must be kept to once booked. If timings are changed at last minute to suit the venue or other change of plans, we may not be able to change ours. If we are not able to change our timings for the day, unfortunately service booked in will not be carried out and no refund will be given. (For example if a dancefloor hire is booked and confirmed for a morning install and changed to evening install and we are unavailable at this time, service will not be carried out or must keep to as original otherwise no refund given.)

11. illness
Midlands Dance Floors wont be held liable for staff illness and if your booking can’t be fulfilled. In this case we will inform you the booker as soon as possible of the situation. Midlands Dancefloor will try our very best to find replacement company to install your booked Dance Floor, however this may not be possible.

12.  Starlit Dancefloors
Installing starlit dance floors must be used for indoor use only or inside a professional marquee with boarded flooring. We will refuse to setup a starlit dance floor on grass or any outdoor uneven surface. If Premier Beats Entertainment arrives at venue with these limitations no refund of full balance will be given.

You and your guests must not spill any sort of liquid onto our starlit dance floors, this includes drinking and dancing. Each starlit dancefloor panel has electrical copper connections which connect to each panel as they are laid down, these connections power up each panel once switched on. These are located in between each panel once the floor is laid. If you or one of your guests spill a drink onto the dancefloor and leaks in between a panel and causes a copper connection to malfunction, spark, burn venue carpet or at worse cause a fire Midlands Dance Floors will not be held responsible for this issue. This also includes liquid spilling onto the dancefloor power supply.

12.1 Starlit Dance Floor Modes
Every Starlit Dance Floor is provided with a remote. This remote is used to control the dancefloor modes. This remote can be found on top on the power supply. To use the remote, first make sure the dance floor is switched on. When the dance floor is switched on, the default boot is multi colour fade. You can use the remote to set the dance floor to what ever suits your event. Dance floor modes are below.

1. Red, 2. Green, 3 Blue, 4 Yellow, 5 Pink/Purple, 6 Turquoise, 7 White, 8 Twinkle, 12 Multi Colour Fade.
Note. if you want it to twinkle in white. Press “white” first then “twinkle” and the same goes for any other colour you want to twinkle.

12.2 Panels out of sync
After setting the mode on the remote that you require for your event, occasionally a panel may go out of sync. If this does happen you can use the remote re-sync the dance floor. Simply press the button for the mode that you require again as you did when you was setting the dance floor to the mode that you wanted when you turned it on.

13. Unforeseen Circumstances
If any unforeseen circumstances take place during your event refunds may be given and refund amount will be discussed with you. If we feel a refund is not necessary, no refund will be given.

14. Weather Conditions
If extreme bad weather conditions such as snow, floods or wind are taking place during the date of your booking and we cant make your event no refunds will be given. On extremely bad weather conditions we are willing to move the date, only if we are available. Moving the date will be down to the booker and is to be confirmed we are available with Midlands Dance Floors.

15. Complaints
We deal with complaints very seriously at Premier Beats Entertainment. If you wish to file a complaint to us you can do by emailing complaints@premierbeats.co.uk. A member of staff will email you back within 3 working days. Please note, this is the only way we respond to complaints, and hopefully resolve your issue.

16. Terms & Conditions
Premier Beats Entertainment reserves the right to change terms & conditions at any time and you the booker agree to accept any update to them.

You the booker automatically agrees to these booking terms once deposit has been paid to Premier Beats Entertainment

Last Updated: 5th Jan 2019